Privacy policy

This page explains what personal information Cozy & Chic Store collects when you use this website, why we collect it, who we share it with and what choices you have.

What we collect

• Order details you give us at checkout: your first and last name, phone number, county, and any extra directions you add such as your town, estate, building or landmark.
• What you order: the items, quantities, prices and whether you chose delivery or pick up.
• Messages you send us: if you contact us on WhatsApp or by phone, we receive your number and whatever you tell us.
• Lipa Polepole plans: if you pay in installments we keep your name, phone number, county, the item, and each payment you make with its date and M-Pesa code, so that you and we can see your balance.
• M-Pesa payments: if you pay with M-Pesa through this site, we send your phone number and the amount to Safaricom so that they can ask you for your PIN, and we keep the M-Pesa confirmation code. We never see your PIN.
• Reviews you write: your rating and comments. Once we have approved a review it is shown publicly with your first name and county. Ask us at any time and we will remove it.
• Cookies: a small number of cookies keep your cart and checkout working. If you choose "Remember my details on this device" at checkout, your name, phone number and location are also kept in an encrypted cookie on your own device so the form is filled in next time; you can clear it from the checkout page. See our cookie policy.

We do not ask for or store card or M-Pesa details on this website.

Why we use it

• To confirm your order with you before dispatch, including availability, price and delivery fee.
• To deliver your order or arrange pick up.
• To keep track of payments, including Lipa Polepole installments and any booking fee.
• To answer your questions and deal with problems with an order.
• To keep the records a business is required to keep.

We do not sell your information, and we do not use it to send you marketing unless you have asked us to.

Who we share it with

• Our courier partner, who needs your name, phone number and location to deliver your order.
• Companies that run services for us, such as website hosting. They may only use the information to provide that service.
• WhatsApp, when you choose to message us there. WhatsApp handles those messages under its own privacy policy.
• tawk.to, which runs the live chat on this site. It receives what you write in the chat, any name or contact details you give there, the pages you visit while the chat is loaded, and your device and approximate location. tawk.to handles this under its own privacy policy.
• Betterlytics, which counts visits to the shop for us. It receives the page you opened, the site you came from and your type of device and country. It sets no cookies and is not sent your name, phone number or address.
• Authorities, where the law requires us to.

How long we keep it

We keep order records for as long as we need them to serve you and to meet our legal and tax obligations, and then delete them. A cart you did not check out is kept only for a short time.

Your rights

Under the Kenya Data Protection Act, 2019 you can ask us to:

• tell you what information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information where we no longer need it;
• stop using your information in a way you object to.

To make a request, contact us using the details below. If you are not happy with how we handle it, you can complain to the Office of the Data Protection Commissioner.

Contact us

Call us on 0143 384 533 or message us on WhatsApp.

Changes to this policy

If we change how we use your information, we will update this page.